At Heart & Hands we understand that when you place an order you don't want to wait to receive it. We take pride in our prompt dispatch, delivery & excellent packing to make sure you receive your order quickly and in excellent condition. We carefully wrap and package each order and keep you up-to-date with dispatch emails to let you know your order has been sent. Wherever possible we have chosen to use sustainable, eco-friendly, or reused packaging.
Orders are dispatched daily Monday-Friday
Shipping within NZ :
The majority of orders will be sent via Courierpost, NZpost Tracked or Toll road freight. We reserve the right to choose the postage method that best suits your order in regards to speed of delivery, cost & security.
Tracking numbers are retained for all packages sent via tracked shipping to a NZ address for the purpose of tracking an item in the unlikely event it goes missing.
If you are rural address and fail to select the correct shipping or not tell us you are rural then we reserve the right to select the appropriate shipping method and hold your order until correct postage is paid for.
If you live in Gisborne/ Tairawhiti you are welcome to pick up from our store for free.
If your parcel does not arrive to you within 1 week- please contact us immediately as compensation claims need be made within:
- 14 days of sending if your claim is for non delivery of an item sent using a domestic postal or
courier service or
- seven days of delivery if your claim is for damage or missing contents
This is VERY important as NZpost/Courierpost will NOT process any claims posted more than 14 days ago.
At this stage we do not ship to international addresses. please contact us if you wish to discuss this further.